Accessibility

Viva Naturals is committed to providing products and services in a manner that respects all employees and customers and embraces the requirements of the Accessibility for Ontarians with Disabilities Act (AODA).

To request a copy of our accessibility policy or need accessible formats or communication supports, please contact us.

Feedback process and questions

Viva Naturals welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns.

The feedback may be submitted in person, by telephone, in writing or by email. Please include your name, telephone number and any alternative contact information in your correspondence.

Customers who wish to provide feedback on the way Viva Naturals provides goods, services or facilities to people with disabilities may contact the Senior Manager, HR & Talent in Human Resources.

By telephone: 1-800-921-8482

By e-mail: customercare@vivanaturals.com

Feedback will be directed to the Senior Manager, HR & Talent. Customers can expect to hear back within five (5) business days.

Viva Naturals will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.