FAQ

It depends on the product! In most cases, we source our ingredients and raw materials from their best-known locales around the world, and work with local growers and producers to support the health and prosperity of their local economies. It’s easier on our planet, and ensures you get the best possible supplements, superfoods, and beauty products. In other cases, our ingredients and materials are sourced and produced right here in the USA.

We don’t currently sell our products via traditional retailers because it helps keep our overhead low, and that means you get the lowest possible prices. We want you to feel great without breaking the bank!

Act fast! If you contact us immediately, our Customer Care Team can help you modify or cancel your order if it has not yet been processed. Unfortunately, if an order has already been processed, we can’t make any changes. But, we’ll let you know what other steps you can take.

If you’re unhappy with your purchase for any reason, just let us know within 90 days. We’ll be happy to refund your money, no questions asked. Please see our return policy for details.

Standard shipping takes 3-7 business days within the USA and may take up to 10-15 business days for international shipments. See our Shipping page for full details.

For all U.S. and Canadian orders over $79 shipping is FREE. For international orders, or orders less than $79, shipping will be calculated by weight of the order and region. For details specific to your region, and your order, please review shipping costs on the checkout page. For more shipping information, please visit our Shipping page.

Please email us at customercare@vivanaturals.com, and we’ll share your input with the entire team. Customer feedback helps us improve our products, enhance your shopping experience, and helps us get better overall. It means a lot to us, and we love hearing from customers!

We know how important privacy and the protection of personal information are to our customers. We use the latest cybersecurity measures, such as SSL (Secure Sockets Layer) and firewalls, to protect your information and defend against potential threats. Please refer to our Privacy Policy for more information.