It depends on the product! In most cases, we source our ingredients and raw materials from their best-known locales around the world, and work with local growers and producers to support the health and prosperity of their local economies. It’s easier on our planet, and ensures you get the best possible supplements, superfoods, and beauty products. In other cases, our ingredients and materials are sourced and produced right here in the USA.

We don’t currently sell our products via traditional retailers because it helps keep our overhead low, and that means you get the lowest possible prices. We want you to feel great without breaking the bank!

If you act fast, our Customer Care Team can help you modify or cancel your order if it has not yet been processed. Unfortunately, if an order has already been processed, we can’t make any changes. But, we’ll let you know what other steps you can take. Contact us at customercare@vivanaturals.com or call us at 1-800-921-8482

If you’re unhappy with your purchase for any reason, just let us know within 90 days. We’ll be happy to refund your money, no questions asked. Please see our return policy for details.

Standard shipping takes 3-7 business days within the USA and may take up to 10-15 business days for international shipments. See our Shipping page for full details.

For all U.S. and Canadian orders over $79 shipping is FREE. For international orders, or orders less than $79, shipping will be calculated by weight of the order and region. For details specific to your region, and your order, please review shipping costs on the checkout page. For more shipping information, please visit our Shipping page.

Please email us at customercare@vivanaturals.com, and we’ll share your input with the entire team. Customer feedback helps us improve our products, enhance your shopping experience, and helps us get better overall. It means a lot to us, and we love hearing from customers!

We know how important privacy and the protection of personal information are to our customers. We use the latest cybersecurity measures, such as SSL (Secure Sockets Layer) and firewalls, to protect your information and defend against potential threats. Please refer to our Privacy Policy for more information.

At Viva, when we say Third-party Certified, this is when one of our dietary supplements is tested by an organization that is not in partnership with or owned by Viva (the third-party) and publicly posts the results online for consumers to see.

At Viva, when we say Third-party Tested, this is when one of our dietary supplements is tested by an organization that is not in partnership with or owned by Viva (the third-party) to verify the product against label claims.

Discount codes don't stack. If you have a 10% off discount, you can't use a "free shipping" coupon with it. Only one discount at a time can apply to a single order.

Discount code only apply to one-time purchase and excludes all subscription orders.

Rewards earned from an order cannot be used and applied to the very same order or any previous orders.

Reward voucher cannot be combined with other discount/promo codes? Reward voucher is valid for one-time purchase only. Subscription orders are excluded.

Rewards Voucher to be applied per order with a maximum amount of $15

Canadians who import medications/dietary supplements/other natural health products from abroad cannot bring more than either a single course of treatment or a 90-day supply (whichever is shortest). More detailed information can be found here